Shipping & Delivery Policy

We deliver within Ajmer and may serve other locations when confirmed for a specific order. Availability depends on distance, product size, vehicle access, carrier coverage and installation needs. Please confirm serviceability before payment or order acceptance.

Estimated delivery for available standard products: [DELIVERY TIME].

Estimated delivery for customized furniture: [CUSTOM FURNITURE DELIVERY TIME]. Custom timing begins after specifications, measurements, materials and any required advance are confirmed.

Estimates are not guaranteed dates unless expressly agreed in writing.

We will contact the customer using the supplied phone, WhatsApp or email details to confirm dispatch or schedule delivery. The customer should check that the delivery address, landmark and contact details are correct and promptly report changes.

Delivery and installation charges, where applicable, are [DELIVERY CHARGES]. Charges may vary by location, floor, access, handling requirements and product. Any known charge should be communicated before order confirmation.

The customer must ensure safe vehicle and premises access, adequate doorway, staircase and lift dimensions, society or building permissions, and a clear installation area. Please disclose restricted roads, upper floors, narrow passages or special handling needs in advance.

If reasonable delivery is impossible because access information was inaccurate or the site is unsafe, redelivery or special handling charges may apply after communication.

Assembly or installation is provided only when included in the confirmed order. The customer should ensure power, space and site readiness where needed. Installation does not include unrelated civil, electrical or structural work unless separately agreed.

An adult authorized to receive and inspect the furniture should be present at the scheduled time. If nobody is available, we will attempt to reschedule. Redelivery or storage charges may apply where stated in advance: [REDELIVERY TERMS].

Delivery may be delayed by weather, transport disruption, road restrictions, local events, strikes, supply interruption, government action or other circumstances beyond reasonable control. We will communicate significant known delays and arrange a revised schedule where possible.

Before acknowledging receipt, inspect the item for visible damage, missing parts and correct product details. Note any concern on the delivery record and take clear photographs of the product and packaging. Contact us within [DAMAGE REPORTING PERIOD]. Further handling follows the Refund & Return Policy.