Privacy Policy

Depending on how you interact with us, we may collect:

• Your name, phone number and email address.
• Billing, shipping and delivery addresses.
• Information submitted through enquiry, contact or consultation forms.
• Order details, product preferences, customization instructions and support history.
• Website usage information, device details and cookie data where applicable.

Please provide only information that is accurate and necessary for your request.

We may use personal information to respond to enquiries, process and manage orders, provide customer support, coordinate delivery or installation, maintain business records, prevent misuse, and improve our website and services.

Where permitted, we may send relevant updates or marketing communication. You can ask us to stop marketing messages at any time.

Online payments are not currently active on this website. If enabled later, payment transactions will be handled by a payment processor such as Stripe under its own security and privacy practices.

Urban Home does not intend to store complete card numbers, card security codes or sensitive payment credentials on its own systems.

We use reasonable administrative and technical safeguards appropriate to the information we handle. No internet service can guarantee absolute security.

Information may be shared only as reasonably necessary with delivery partners, installers, technology providers, professional advisers, customer-support providers, payment processors when enabled, or authorities where required by law. These providers should use information only for the services they perform.

Our website may use essential cookies and similar technologies to operate, remember preferences, understand site performance and improve the browsing experience. Browser settings may allow you to block or delete cookies, although some features may then work differently.

We retain information only for as long as reasonably needed for the purpose collected, including customer support, order fulfilment, warranty records, accounting, dispute resolution and legal obligations. Retention periods may vary by record type.

Subject to applicable law, you may ask to access, correct or update your personal information, request deletion where appropriate, withdraw consent, or opt out of marketing communication. Some records may need to be retained for legal or legitimate business reasons.

For a privacy question or request, contact Urban Home at [BUSINESS EMAIL] or [PHONE NUMBER]. We may need to verify your identity before completing a request.